Wellington Airport Privacy Policy

Photo of passengers walking past windows at Wellington Airport with planes on the airfield beyond.

Purpose

Wellington International Airport Limited ("Wellington Airport", "we") is committed to respecting your privacy at all times. This Privacy Policy sets out how we collect, use, store and disclose your personal information to ensure we comply with our obligations under the Privacy Act 2020.

By providing your personal information or using our services, you agree to this Privacy Policy. If you provide information to us about any other person, then you must have authorisation from that person, or an exception applies under the Privacy Act 2020 enabling you to provide such information to us.

This Privacy Policy may change at any time, and we will tell you about any changes by posting an updated policy on our website. These changes will take effect from the date we post it, so please ensure you review our Privacy Policy from time to time.

This Privacy Policy is subject to and should be read in conjunction with our Acceptable Use Policy and any other terms and conditions you agree to when using or signing up to any of our services.

What information do we collect?

Information collected from your general interactions with us

The personal information we may collect includes your:

name, contact details, date of birth, flight and booking details, passport details, driver licence number;
vehicle licence plate number;
location and movements in public areas of the airport and its close surroundings (mainly via CCTV footage) ;
conversations with our staff, agents or other persons, which may be recorded;
email communications, and your written and verbal interactions with us, including information provided to us via feedback, enquiry or competition forms;
number of visits to the airport;
image (via photograph or film) as you move around our property;
temperature (via thermal camera) as you move around our property;
travel destination or preferred destinations;
use of our social media platforms; and
preferences concerning types of products or services.

Information collected when you use our websites

When you visit or use our websites, we collect information (including the IP address and phone number of your machine or device, the operating system and the browser your machine or device uses, your browser's general wifi location, the date and time you are visiting and the pages you view and your preferred travel destinations).

Information regarding your usage of our websites is collected to help us improve and offer the services you need each time you visit and to improve our services generally. We may also use information to improve our advertising and marketing of related products and services.

How do we collect your information?

Personal information will ordinarily be collected directly from you when you interact with us over the phone, through email or letter, via our websites, when you personally meet with one of our staff or agents, or where you use our services.

We (and any authorised third parties in accordance with this Privacy Policy) may also collect personal information:

though the recording of your image on CCTV footage in and around our airport;
when you submit an application for employment or contracting opportunities with us;
when you submit a feedback or complaint form or make an enquiry with us;
when you subscribe to any Wellington Airport newsletters, participate in surveys, competitions or promotions;
by filming, or taking photographs, of you on or around our property (which may be used in our marketing materials);
when you access any of our retail systems/promotions;
when you log into our wifi; and
through the use of cookies and usage monitoring software when you use our websites (to provide you with targeted advertising).

There may also be occasions when we collect your personal information (in accordance with this Privacy Policy) from a third party, such as:

where you have authorised this;
a publicly available source;
a government department, regulatory body, or law enforcement agency (for example, in relation to security matters);
an airline or retail outlet;
a service provider;
third party providers of cookies and other online tracking systems.

Why do we collect your information?

We collect your personal information so that it can be used and disclosed in connection with the operation of Wellington Airport, as set out below.

How do we use your information?

We must have a legal basis to use your personal information. In most cases, the legal basis will be one of the following:

where we have your consent to do so;
to allow us to comply with our legal obligations, for example obtaining proof of identity to enable us to meet our anti-money laundering and countering financing terrorism obligations;
to allow us to take actions that are necessary to assist or provide you with a product or service, to make and receive payments or help you solve an issue you have;

We (and any authorised third parties in accordance with this Privacy Policy) may use your personal information for the following reasons:

for safety and security purposes;
to assist with emergency responses
to process your transactions and administer your account/s;
to help us develop, market, improve, manage, administer and facilitate our services and operations and those of our commercial partners;
for internal purposes (such as risk management, staff training and billing);
as part of the investigation and analysis of incidents;
to contract with authorised individuals;
for us or our commercial partners to notify you of services, special offers, competitions and giveaways, opportunities, products or benefits which are being offered by Wellington Airport or any of our commercial partners.
to improve our, or our commercial partners', services by using monitoring and tracking technologies in relation to our online services and properties;
to conduct market research and to promote and market our, or our commercial partners', products and services.

By providing your email address and/or mobile phone number, you consent to us sending you information connected with the above collection and use purposes via email or text message. We may also send you newsletters or other information we think you may be interested in, and which may market and promote our products and services, or the products and services of others. The messages you receive from us will have instructions for how you can remove yourself from our mailing list.

Some uses of your personal data may involve the transfer of that data outside New Zealand, to be held and used by reputable third parties and our commercial partners.

Statistics may be provided, with personal identifiers removed, about our customers, readers, sales, traffic patterns (both online and within our property) and related site functions to reputable third parties. We may use service providers to assist us to aggregate and anonymise such information, so that it does not include any information from which an individual can be identified. This aggregated and anonymised information will not be personal information and its use is not subject to this Privacy Policy.

When would we disclose your information?

Personal information held by Wellington Airport will be accessible by Wellington Airport staff or contractors where it is necessary for that staff member or contractor to carry out their duties or provide the services for which they are contracted.

We will not disclose your personal information to other people or agencies except where:

you have authorised such disclosure;
disclosure is required by our contractors (for the purposes of the services they provide), so that we can complete a transaction on your behalf or provide you with a service that you have requested;
disclosure is to a Government Department, regulatory body or law enforcement agency that is entitled to such information under its statutory powers;
we are required to provide the information by law;
disclosure is required for safety, security or information assurance purposes;
disclosure was for a purpose, or a directly related purpose, of collecting the information;
disclosure is required to facilitate the sale, disposal, assignment or transfer of Wellington Airport or any of its assets or subsidiaries or related companies;
disclosure is necessary following a transfer of our rights and duties;
it is necessary for a function of Wellington Airport, such as for legal or auditing purposes;
disclosure is otherwise permitted by law.

We may share your personal information with the following agencies in a manner consistent with the use and disclosure purposes listed above:

our contractors (for the purposes of the services they provide);
Government Departments, regulatory bodies or law enforcement agencies;
our commercial partners and related third parties;
those agencies involved in providing, managing or administering your product or service;
service providers that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;
payment system organisations;
organisations that assist with our product planning, analytics, research and development;
organisations involved in a transfer of our assets or business;
emailing houses and media organisations who assist us to communicate with you, including media or social networking sites; or
other organisations involved in our normal business operations, including our agents and contractors, as well as our accountants, auditors, lawyers or other external advisors.

How do we protect your information and how long will we keep it for?

Wellington Airport implements and maintains security measures that are designed to provide reasonable protection against the loss, interference or misuse of your personal information and to prevent unauthorised access, modification or disclosure of your personal information.

Communications over the internet, such as emails, are not secure, unless they have been encrypted. We may allow third parties to monitor our network for security and information assurance purposes.

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter, or re-supply, your personal information to us. At times, we may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes. If we do not need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

What if you do not provide us with your information?

You can choose not to give us your personal data. However, if you do not provide your information to us, we may not be able to:

provide you with the product or service you want;
respond to your requests;
manage or administer your product or service;
personalise your experience with us; or
verify your identity or protect against fraud.

Accessing and correcting your information and contacting us

You have certain rights relating to your personal information. This includes the right to ask for a copy of any personal information we hold about you, ask for it to be corrected if you think it is wrong, or ask that the use of your personal information be limited.

If you’d like to ask for a copy of your information, to have it corrected or exercise any other right, please contact us via our online contact form, or+64 4 385 5100, or PO Box 14175, Wellington New Zealand.

Please note there may be some circumstances where we cannot give effect to your request. If that is the case, we will let you know, and such decisions will be made in accordance with the provisions of the Privacy Act and any other relevant legislation.

If you would like to make a complaint or learn more about your rights in relation to your personal information, please contact the New Zealand Privacy Commissioner (www.privacy.org.nz).

CCTV

Wellington Airport operates CCTV cameras for the purpose of security and safety. CCTV footage is held for 14 days before it is destroyed (unless an exception applies, and it is held longer).

If you wish to access recordings from our CCTV cameras, please contact us via our online contact form, or+64 4 385 5100, or PO Box 14175, Wellington New Zealand.

Please note all requests for CCTV footage will be dealt with in accordance with the provisions of the Privacy Act 2020. This means that if Wellington Airport does hold the footage requested it may be withheld if a relevant exemption under the Privacy Act applies, for example if footage containing images of you is not readily retrievable or if disclosure would affect the privacy of other people in the footage.

Date of Last Revision: November 2024