Before you travel

Here are some tips to help you start your journey as smoothly as possible.

Before you leave home

• Plan your journey to the airport
  Check out our transport page for information about the different ways you can get to and from the airport. If you’re driving, you can book your car park online in advance. Make sure you allow plenty of time to get here, check in any bags and go through aviation security screening
  
• Check in for your flight
  Some airlines allow you to check in online before you arrive at the airport via their website or smartphone app
  
• Find out what you can take onboard
  The Aviation Security website provides details of what you can check in and take onboard your flight. You can also contact your airline

• Check peak times at security screening
  Aviation Security is now publishing anticipated peak times for security screening at Wellington (and other) airports to help you prepare for travel. If your boarding time is within or soon after a peak security screening time, it’s recommended to arrive at the airport earlier than usual to allow extra time in case of queues. Check their website the day before you travel for the most up-to-date peak times.

• Keep an eye on our live flight information for updates
  Our flights page provides the latest flight times so you can stay informed about your departure
  

At the airport

• Head to Level 1 of the main terminal to check in and drop off bags
  It’s a good idea to have your booking reference and identification handy. If you have oversize bags, you will need to drop them off at the oversize baggage station located just past check in on Level 1. If you have issues with the check in kiosks, airline staff are available to assist you
  
• Keep a close eye on the flight information screens
  These will tell you what gate your flight is departing from, and what time you need to start boarding your flight
  
• Keep your belongings with you at all times
  This helps us to ensure the terminal is a safe environment
  
• Ask for help if you need it
  If you’re unsure where to go, or need help or assistance while at the airport, look out for one of our airport staff members or volunteers. If you can’t easily spot someone, you can use one of our customer assistance phones to call our Airport Operations Team. If you have a disability or experience mobility difficulties and will need help getting to your flight, you should contact your airline at least 48 hours before you fly to let them know you need assistance.
  
• Allow plenty of time to get through security
  You can visit our maps in advance, so you know where you are going. Make sure you place your laptop/tablet and any personal belongings in one of the trays available before going through the x-ray machines
  
• Sit back and relax
  We have a great range of food and drink options available in the terminal and if you have time to spare before your flight departs, we often showcase displays and interactions for you to enjoy while you wait.